Patient Access Pioneer Plans Major 2020 Investments to Extend Market Leadership

Boston, MA – January 8, 2020 – Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that it raised $42 million in new financing in a Series D round that brings its total funding to more than $125 million since its founding in 2010. Venrock and Highland Capital Partners led the round, with participation from other existing investors, such as Providence Ventures and Salesforce Ventures. Kyruus, which already serves one in five US healthcare providers, plans to use the new funds to extend its product portfolio while also consolidating providers across the US on its industry-defining platform.

Kyruus welcomed 20 new health systems to its customer community in 2019 and now works with more than 50 of the top 300 health systems nationwide. Its 2019 momentum was fueled in part by health systems looking to replicate the impact that Kyruus has demonstrated with early adopters of online scheduling. As consumers increasingly seek providers who offer convenient self-service, health systems have looked to the award-winning Kyruus ProviderMatch® platform to help them upgrade their digital front doors while driving consistency across access channels.

“To compete effectively with both traditional and new care options and collaborate with emerging digital platforms, health systems need to be digital transaction-ready,” said Aaron Martin, EVP & Chief Digital Officer at Providence and Managing General Partner at Providence Ventures. “Providing consumers with a modern and accurate provider search experience is core to these efforts, making the Kyruus platform a critical part of a health system’s digital stack.”

Kyruus has emerged as the preferred partner for technology companies serving the health system market, most recently announcing partnerships with Brandify and Uber Health. These collaborations built on the existing integrations Kyruus boasts with best-of-breed EHR, CRM, patient reviews, and virtual care leaders. Kyruus will continue to forge partnerships across the digital health ecosystem, recognizing that health systems are increasingly turning to trusted partners who bring their solutions together in an integrated stack.

Kyruus intends to use the new funding to solidify its platform as the definitive routing and scheduling engine for healthcare. Among other innovation priorities, the company plans to deploy a suite of enhancements to augment its routing support, foster further schedule optimization, and extend scheduling to new entities. Kyruus is also actively developing partnerships with insurance companies and large employers to enable its health system customers to engage consumers who seek care through these other channels.  To support these goals, the company plans to hire 100 new team members in 2020.

“At a time when disjointed point solutions are crowding the market, Kyruus’ momentum reflects the value that health systems are placing on an enterprise-wide platform that enables them to engage and route their patients to the right care within the network,” said Dr. Graham Gardner, CEO of Kyruus. “We feel fortunate to have developed our solution in partnership with many of the leading health systems over the last decade and are honored to now be in a position to connect more patients to the care they need across the globe.”

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BOSTON, MA – June 14, 2022 – Kyruus, the leader in provider search and scheduling solutions for healthcare organizations, today announced it received the Google Cloud Healthcare & Life Sciences 2021 Customer Award. Kyruus was recognized for its achievements with Google Cloud, having demonstrated innovative thinking, technical excellence, and business transformation.

“With Google Cloud, we’ve built an even more robust, scalable data pipeline that can support our business’ tremendous growth and our customers’ unique needs,” says Mark Vo, senior vice president of Engineering at Kyruus. “We can now onboard customers to Kyruus and HealthSparq solutions more rapidly and devote greater effort toward innovating new product offerings. These advancements further our mission of making healthcare work better for everyone by connecting people to the care they need.”

Through its collaboration with Google Cloud, Kyruus and its health plan business, HealthSparq, built a next generation data pipeline that can serve millions of people each month while reducing operational cloud cost. The new data pipeline enables faster customer data processing and transforms the data into information that people can more easily use to make the healthcare choices that are right for them. Additionally, the Google Cloud platform provides many of the foundational services engineers need ‘out of the box,’ allowing them to focus on solving Kyruus’ specific use cases versus managing Cloud infrastructure overhead.

“The Google Cloud Customer Awards are an opportunity to recognize the most innovative, technically advanced, and transformative cloud deployments across industries, from around the globe, built on our platform,” said Kirsten Kliphouse, President, Google Cloud Americas, Google Cloud. “I want to congratulate Kryuus on achieving this award and serving as an innovator for the industry.”

About Kyruus

Kyruus helps healthcare organizations connect people with the right care across their key access points. The company’s industry-defining provider search and scheduling platform enables leading health systems, hospitals, and medical groups nationwide – spanning more than 300,000 providers – to attract and retain patients with a modern and consistent access experience. Robust provider data management forms the foundation of the platform, helping people find the right providers and care settings for their needs based on rich, system-wide information. To extend its impact on care navigation, Kyruus acquired HealthSparq in 2021 to bridge payer and provider access channels like never before. For more on why A Better Match Means Better Care®, visit www.kyruus.com.

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Leading Massachusetts-Based Health System and Patient Access Innovator Team Up to Enhance Access to Care in the State

Boston, MA – February 12, 2020 – Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that Atrius Health, the Northeast’s largest non-profit independent medical group, has selected the company’s solutions to enhance patient access across Eastern Massachusetts. Providing connected care across 30 practice locations, Atrius Health will collaborate with Kyruus to help consumers connect with the right providers for their care online.

Dedicated to its vision “to transform care to improve lives,” Atrius Health is undertaking a series of digital initiatives aimed at streamlining and modernizing access to its network of more than 1,100 providers. As a first step, the Atrius Health team will work with Kyruus to build enhanced profile information for Atrius Health providers in the KyruusOne^® provider data management platform, which will include matching Kyruus’ robust proprietary clinical taxonomy to providers’ clinical areas of focus. The taxonomy maps clinical terms to common synonyms, facilitating patient-provider matching based on consumer-friendly search terms.

KyruusOne will serve as the backbone for Atrius Health’s future consumer-facing search offerings for its more than 745,000 adult and pediatric patients, as well as new patients to the system. Atrius Health will leverage the Kyruus ProviderMatch^® APIs to enable consumers to find the appropriate providers online more easily. The breadth of the data platform will help Atrius Health drive accurate matching and extend online scheduling to new patients, building on what Atrius Health already offers to current patients.

“At Atrius Health, we’re committed to streamlining access to care and helping consumers find the right providers for their needs,” said Marci Sindell, Chief Marketing Officer and SVP of External Affairs at Atrius Health. “Convenience of both the care itself and the access experience are at the heart of our digital front door initiatives, and we’re excited to work with Kyruus to improve how we manage and enhance access to our provider network.”

This engagement also lays the foundation for a novel initiative focused on exploring how Atrius Health and Kyruus can collaborate with the region’s health plans to improve access and care coordination further. Atrius Health has a long history of developing innovative care programs – often in concert with other care delivery stakeholders – to help patients navigate the healthcare system more efficiently. It shares a common goal with Kyruus of amplifying the impact of technology-enabled routing by engaging payers in new ways.

“With our headquarters here in Boston, we’ve been able to see firsthand Atrius Health’s commitment to providing high-quality, coordinated care and innovating around patient access,” said Graham Gardner, CEO of Kyruus. “We’re thrilled to now have the opportunity to not only support the team’s current provider data management and digital access initiatives, but also collaborate with them at the leading edge of care coordination.”

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Largest Not-for-Profit Health System in Kentucky Will Utilize Kyruus ProviderMatch^® to Simplify How Patients Find and Schedule Care

BOSTON – October 27, 2020 – Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that Baptist Health, the largest not-for-profit health system in Kentucky, has engaged the company to help elevate its digital access experience for consumers. The health system will collaborate with Kyruus to modernize the care search experience for consumers on the Baptist Health website and enable them to book appointments online.

Headquartered in Louisville, Kentucky, Baptist Health serves patients in Kentucky, Illinois, Indiana and Tennessee across more than 400 points of care spanning nine hospitals and a broad network of physician practices, urgent care clinics, outpatient facilities, and various other care centers. As the Baptist Health team re-envisioned the online access experience for consumers, simplifying how they find the right care across this network – and the more than 3,000 employed and affiliated physicians within it – was paramount. To achieve this goal, the team engaged Kyruus to provide the comprehensive patient access solution they needed to both manage and augment system-wide provider data, as well as make that information easily searchable for consumers online.

“At Baptist Health, the needs of our patients come first – ensuring their interactions online match the high-quality experience they’ve come to expect in each of our facilities. To mirror our priorities of convenience and access to some of the area’s finest medical providers, we want to provide our patients with tools that help them find the provider they need for their specific health concern, and allow them to schedule their own appointment online that best works within their schedule,” said Jody Prather, MD, chief strategy and marketing officer at Baptist Health. “Partnering with Kyruus, we’ll be able to deliver on that promise by building a centralized and clinically-detailed directory of our providers and care sites as the first step to accomplishing this important initiative.”

After utilizing the KyruusOne^® platform to establish a system-wide provider directory to serve as its go-forward data foundation, Baptist Health will implement Kyruus ProviderMatch^® for Consumers online. The solution allows consumers to initiate keyword-based searches for care and then easily fine-tune search results by applying various clinical and non-clinical criteria. Through direct integrations with EHRs, ProviderMatch also facilitates convenient online scheduling. Baptist Health plans to enable consumers to book both in-person and virtual visits through the solution.

“Baptist Health has an almost 100-year history of providing care to its communities,” said Graham Gardner, MD, CEO of Kyruus. “We are excited to help Baptist Health further its mission to improve the health of the communities it serves by making access to its growing care network easier for consumers – with an approach grounded in rich and reliable provider data.”

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New Funding Will Accelerate Company’s Ability to Support Healthcare Organizations Caring for Patients During Unprecedented Time

Boston, MA and San Francisco, CA – June 10, 2020 – Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that it has obtained $30 million in new funding from Francisco Partners, a leading global technology-focused private equity firm with extensive experience in healthcare IT. The new financing comes on the heels of a $42 million Series D round Kyruus closed late last year. At a time when the Kyruus platform has been critical to the ability for healthcare organizations to facilitate patient access during the COVID-19 pandemic, the additional funding will propel the company’s plans to expand its platform, broaden its footprint with health systems, and expand to new market segments.

Kyruus pioneered the patient access category within healthcare IT and has maintained its market leadership with an experienced, mission-driven team, award-winning platform, premium partner network, and proven customer impact. The fast-growing company now serves 600 hospitals and over a quarter of a million healthcare providers across the US. Through its enterprise provider data management and patient access platform, Kyruus enables healthcare organizations to understand their care networks like never before and connect consumers with the right care via modern search and scheduling experiences.

“Kyruus exists to enable human beings to care for other human beings,” said Graham Gardner, MD, Co-Founder and CEO of Kyruus. “We anchored our platform on the principle that healthcare organizations could better match patients to the right providers and care settings through a data-driven approach to routing and scheduling. This ability to connect patients to the appropriate care – across virtual and in-person appointments – has never been more critical. We are excited to work with the team at Francisco Partners to accelerate our impact through a range of strategic opportunities.”

Francisco Partners’ investment brings Kyruus’ total funding to more than $155 million. The firm’s Co-President, Ezra Perlman, who focuses on investments in the healthcare IT sector, will serve on Kyruus’ Board of Directors, joining existing investors from Venrock, Highland Capital Partners, and Providence Ventures as well as industry veterans from Partners HealthCare and athenahealth.

“Kyruus offers an unparalleled platform for enabling healthcare organizations to route patients to the right care options and streamline the access experience,” said Ezra Perlman. “At a time when major capacity constraints have converged with a rapid uptick in new care delivery methods, Kyruus is perfectly positioned to meet the industry’s evolving needs. We look forward to working with Graham and the rest of the Kyruus team to support the company’s ability to coordinate care for patients across the country.”

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New Jersey-Based Health System is Leveraging the Kyruus Platform to Better Manage its Network and Connect Consumers to the Right Care

Boston, MA – June 16, 2020 – Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that Inspira Health, a leading non-profit health system serving patients across southern New Jersey, has chosen the company as a partner in its efforts to enhance consumer access and experience. Inspira is utilizing Kyruus’ patient access and provider data management solutions to help consumers more easily find the right care matches and access appointments across its network.

Inspira serves its communities through a network of 1,300 providers delivering care across more than 150 access points, including three hospitals, two comprehensive cancer centers, 30 physician practices, several multi-specialty centers, and various other care sites. It opened its newest hospital this past December in Mullica Hill, NJ. Attuned to consumers’ evolving needs and its own evolving network, Inspira has taken several technology-driven steps – online and offline – to enhance access. Kyruus ProviderMatch® for Consumers forms a cornerstone of many website enhancements with a user-friendly care search experience, which includes the ability to route consumers effectively for COVID-19-related searches. Inspira will soon also implement online booking, enabling consumer self-scheduling directly into Inspira’s EHR from ProviderMatch.

To lay the groundwork for its new digital front door, the Inspira team first built a robust, system-wide provider directory with the KyruusOne® platform. This enabled them to not only capture rich and accurate data about providers – including their detailed clinical areas of focus – but also gain a single and dynamic view of the full network with in-app analytics. Powering Kyruus’ user-facing applications, the directory provides the foundation for Inspira’s access initiatives, ensuring consumers encounter accurate and up-to-date information. While building it, Inspira was able to utilize Kyruus’ updated clinical taxonomy to configure providers for COVID-19-related search terms, as well as incorporate a COVID-19 profile to surface more general guidance within consumer search results.

“As we think about the health and wellness of our communities, our people are our greatest asset,” said Tom Pacek, Chief Information Officer at Inspira Health. “As such, when we planned out our new digital front door, we knew we needed to start by gaining better visibility into our provider network. With Kyruus, we were able to find a single partner for both the provider data management foundation and consumer-facing experience.”

Inspira also plans to implement Kyruus ProviderMatch® for Access Centers to bolster the access experience for people who prefer to book by phone – still over 50% of people per consumer research. Deploying ProviderMatch both online and in its access center will help Inspira realize its goal of enabling more seamless and consistent access across the system.

“Inspira has done a great job evolving their care offerings to provide a wide range of care site options under the same trusted umbrella,” said Dr. Graham Gardner, CEO of Kyruus. “We’re excited to be working with the Inspira team as they undertake these efforts to make it easier for consumers to find the right providers and care options for their needs.”

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BOSTON, MA – JULY 16, 2024 – XO Health, an innovative health care services organization designed by and for self-insured employers, has announced a strategic partnership with Kyruus Health, the leading care access platform, to enhance its digital member experience. This collaboration aims to create a more unified healthcare journey for all stakeholders, including members, providers, and payers, with an anticipated go-live date of January 2025.

XO Health sought to address key challenges in providing its members with accessible and transparent healthcare information. To enhance its comprehensive and technology-driven approach, XO Health selected Kyruus Health for its directory and cost transparency tools. The partnership aims to deliver a brandable and user-friendly online search experience, making it easier for members to find and understand healthcare options.

“Kyruus Health’s advanced technology will empower XO Health’s members by providing clear, accessible information about their healthcare options and costs,” Rick Schneider, SVP, Digital Product, Intelligence and Engineering at XO Health said. “This transparency is crucial in helping our members make informed decisions and ultimately achieve better health outcomes.”

XO Health’s unique business model, which emphasizes next generation alternative payment models, requires flexible support. By integrating Kyruus Connect for Payers, XO Health will offer a seamless digital experience that includes provider search, cost transparency, quality scores, primary care selection, augmented provider data, appointment scheduling, and telehealth integration.

“The Kyruus Health solutions will complement our omnichannel approach to curated and guided care making the member experience more seamless, personalized, and supportive. Our goal is to ensure that all members receive the right care, via the right channel, at the right time and right price,” Howard Kraft, Chief Strategy and Innovation Officer at XO Health, highlighted. “This integration will significantly enhance our efficiency and service quality.”

This partnership between Kyruus Health and XO Health will provide needed support for companies to comply with cost transparency mandates, maintaining the companies’ accountability and building trust from their employees.

“We are thrilled to collaborate with XO Health, a health plan at the forefront of healthcare innovation,” Peter Boumenot, Chief Product Officer at Kyruus Health said. “Our shared vision of connecting people to the right care will drive member engagement, support informed care decisions, enhance overall transparency, and help XO Health grow their membership.”

Learn more about how Kyruus Health enables over 100 health plan brands to deliver unparalleled member experiences to 150 million members.

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BOSTON, Mass. – Jan. 9, 2023 – Kyruus, the leader in healthcare provider data management, price transparency, patient access and engagement, today announced results from a banner year in 2022, marked by significant core business growth, expansion into the medical group market through the acquisition of Epion Health, and a growing digital health partner ecosystem. Kyruus now serves more than 100 health systems, 500 independent medical groups, and 100 health plan brands, while partnering with more than 20 digital health companies focused on optimizing care navigation.

In 2022, Kyruus welcomed nearly 30 new health system customers—including its 100th health system customer—and now serves nearly 350,000 providers across leading health systems, hospitals, and medical groups. Amid the challenging economic climate, organizations like Ochsner Health selected Kyruus as a partner to reduce the administrative burden of provider data management. SCL Health (now Intermountain Healthcare) leveraged the award-winning ProviderMatch search and scheduling solution to drive a 20% increase in online appointment volume. Further, with the acquisition of Epion Health, Kyruus now provides a comprehensive search, scheduling, and digital patient intake offering, supporting healthcare organizations and medical groups in meeting growing consumer demand for self-service while simultaneously saving time and resources.

The company’s health plan business, HealthSparq, continued to expand its base of payer, third-party administrator (TPA), and digital health clients, bringing the total number of members served to nearly 100 million. Through its industry-leading price transparency and provider search solutions, HealthSparq has been instrumental in helping plans address federal price transparency mandates, from requirements for public access and negotiated rate data, to member-facing out-of-pocket costs and assisting people in planning for the cost of care. Members can now compare costs for 500 medical services, including complex episodes of care, and get the information they need to make more informed, cost-effective choices.

To extend its impact and connect more people to the right care, Kyruus has cultivated a rich network of digital health partners and integrations, including Hyro, WellHive, and leading EHR and CRM vendors, offering an array of complementary products and services to support patient access, engagement, and care navigation. Today, customers leverage Kyruus’ growing partner ecosystem to boost patient acquisition through their own digital properties and convert novel demand from key third-party channels where consumers frequently search for care, such as search engines and health plan directories.

Kyruus also expanded its senior leadership team in 2022 to provide expert guidance as the organization further evolves and grows. They welcomed healthcare IT and services industry leader Paul Merrild as the company’s first president, to focus on scaling core business operations, and Gail Airasian as General Manager of Emerging Markets, to lead business development, mergers and acquisitions, and expansion into new markets. Kyruus also recruited Paige Cox Lisk to serve as its new Chief People Officer and oversee organizational evolution as the company continues to grow.

“Every day, we renew our mission of connecting people to the right care by addressing the top challenges they face when navigating the healthcare system,” said Graham Gardner, MD, Kyruus CEO and Co-founder. “That work is increasingly defined by our ability to democratize access to provider information and scheduling across the healthcare ecosystem so every healthcare organization can efficiently match their members and patients to the right care. I’m excited that our momentum over the last year, combined with our compound annual growth rate of more than 50% over the past five years, allows us to continue contributing toward a better healthcare ecosystem: one that is more transparent and accessible, allowing people to get the care they need, when and where they need it.”

About Kyruus:

Kyruus is on a mission to connect people to the right care. Serving more than 600 provider organizations and 100 health plan brands, our platform includes solutions for provider data management, price transparency, provider search and scheduling, and digital patient intake—all to help people navigate and access the care they need. We’ve reimagined a better healthcare journey, resulting in more satisfied members and patients, more aligned and engaged clinicians, and improved financial performance for the organizations we are proud to call our partners.

Visit www.kyruus.com  to learn about our solutions for health systems and hospitals.
Visit www.epionhealth.com  to learn about our solutions for medical groups and practices.
Visit healthsparq.com to learn more about our solutions for health plans.

Media Contact:

Sean Chase

Aria Marketing for Kyruus

603-307-9428

schase@ariamarketing.com

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Boston, MA – December 7, 2021– Kyruus, the leader in provider search and scheduling solutions for health systems, today announced that Ochsner Health, the largest non-profit, academic health system in Louisiana, is utilizing the company’s provider data management and API solutions to offer consumers an enhanced online find-a-provider experience. Kyruus is helping the health system manage provider data more effectively and enable more precise patient-provider matching on its website and mobile apps.

Like many health systems, Ochsner Health sought a more efficient way to maintain rich, up-to-date provider information that it could, in turn, surface to consumers seeking care online. The team engaged Kyruus to build a scalable, system-wide directory of its more than 3,000 providers, seeking to both consolidate existing data and augment it with new clinical insights. Implementing KyruusOne^® has allowed Ochsner Health to streamline ongoing data maintenance and governance drastically, as well as capture providers’ clinical areas of focus in much more detail using Kyruus’ proprietary clinical taxonomy.

“Solving the issue of fragmented provider data not only benefits consumers and providers, but also our internal teams who previously spent hours every month on manual updates,” said Amber Welch, Assistant Vice President of Digital Content & Creative Media at Ochsner Health.

Ochsner Health’s new provider directory now forms the foundation of its efforts to upgrade digital access to its vast care network for consumers searching for care online. The health system is using Kyruus’ ProviderMatch Search API to power the search process in its find-a-provider with more complete and accurate data from KyruusOne, so it’s easier for consumers to find the right matches for their specific needs and preferences.

“Consumers’ expectations around the ability to self-service digitally have grown exponentially over the last two years,“ said Jennifer Bollinger, Senior Vice President of Consumer Strategy at Ochsner Health. “When they seek care with us online, we want to deliver a modern experience that enables them to make the most informed and confident decisions they can – and that all starts with rich and reliable information about our providers.”

The health system has further capitalized on the ProviderMatch Search API by using it to enable more robust search capabilities within its consumer-facing chatbot. The team also plans to use the API to populate new service line and location pages on its website.

“Complete, accurate, and up-to-date provider data is a prerequisite for delivering digital access experiences that are consumer-friendly and ultimately generate the right matches,” said Scott Andrews, General Manager of Health Systems at Kyruus. “We’re proud to serve as Ochsner Health’s provider data management partner and to play a role in enabling greater digital access for the many communities they serve.”

About Ochsner Health

Ochsner Health is a system that delivers health to the people of Louisiana, Mississippi and the Gulf South with a mission to Serve, Heal, Lead, Educate and Innovate. Ochsner Health is a not-for-profit committed to giving back to the communities it serves through preventative screenings, health and wellness resources and partnerships with innovative organizations that share our vision. Ochsner Health healed more than 900,000 people from across the globe in 2020, providing the latest medical breakthroughs and therapies, including digital medicine for chronic conditions and telehealth specialty services. Ochsner Health is a national leader, named the top hospital in Louisiana and a top children’s hospital by U.S. News & World Report. As Louisiana’s leading healthcare educator, Ochsner Health and its partners educate thousands of healthcare professionals annually. Ochsner Health is innovating healthcare by investing in new technologies and research to make world-class care more accessible, affordable, convenient and effective. Ochsner’s team of more than 32,000 employees and 4,500 providers are working to reinvent the future of health and wellness in the region. To learn more about Ochsner Health, please visit www.ochsner.org. To transform your health, please visit www.ochsner.org/healthyyou.  

About Kyruus

Kyruus helps healthcare organizations connect people with the right care across their key access points. The company’s industry-defining provider search and scheduling platform enables leading health systems, hospitals, and medical groups nationwide – spanning more than 300,000 providers – to attract and retain patients with a modern and consistent access experience. Robust provider data management forms the foundation of the platform, helping people find the right providers and care settings for their needs based on rich, system-wide information. To extend its impact on care navigation, Kyruus acquired HealthSparq in 2021 to bridge payer and provider access channels like never before. For more on why A Better Match Means Better Care^®, visit www.kyruus.com.

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Media Contacts

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Survey highlights challenges in provider data accuracy, cost transparency, and online scheduling impacting healthcare access, member engagement and experience

BOSTON, MA – JUNE 5, 2024 – In April 2024, Kyruus Health, the leading care access platform, partnered with Wakefield Research to better understand the challenges faced by healthcare consumers when searching for care through their health plan. Despite progress in transparency tools, members still seek more accurate information and seamless access to care through integrated digital experiences.

A total of 1,000 consumers were surveyed, revealing 47 percent of consumers have skipped or delayed care in the past year, due to:

• Finding inaccurate provider information in health plan digital properties.
• Cost uncertainties.
• Barriers such as lack of online scheduling and appointment availability.

Of those who have skipped care, 68 percent agree they need more help navigating and understanding their healthcare options.

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